Managing Orders

Order information can be reached in a variety of ways – from the Event Manifest for a specific event, from Bookings -> Orders, or from the Customer Details page.

Regardless of how the order is looked up, the Order Details page will be the same.

Order Information

The first thing on the page is the Order ID number and the date and time of the order. Below this is a button which can be used to resend the order confirmation email to the customer.

If the order has not been paid for yet, there will be a warning displayed here to indicate that fact.

Items Purchased

This is a list of all of the items which are part of this order. If bookings have been cancelled or rescheduled, then there may be additional booking information listed here showing the old bookings.

Each booking will have 2 options available – Reschedule and Cancel – see the pages about each one for more details on how to use them.

The booking details will then be listed – showing what was booked, when, and what it cost – including a breakdown of the tip and any discounts which applied.

Fees and Charges

This section lists fees which have been applied to the order. Usually this will be a booking fee – but if the order has been modified, it may also include modification fees. Below this is the order Grand Total

Transactions

This section lists all of the transactions which have been recorded for this order. In most cases, this will either show a single payment, or it will show nothing (if the order was placed but not yet paid for). Orders which have been modified may have additional payments listed here.

Record Cash Payment

If an order has not yet been fully paid for, the customer can pay in cash when they arrive for the event – in cases like this, there is a box here to record the amount paid by the customer. Orders which have not been fully paid are marked as Pending – if the amount recorded here is enough to cover the entire order, then the status of the order will automatically by updated, if it is only a partial payment, the order will remain Pending.

Customer Details

The name, contact details and address of the customer who placed the order will be displayed here for your convenience.